MENU LOG IN CART {{currentCart.getItemCount()}}

Return Policy

▲Return Policy
  • Taiwan:  According to Consumer Protection Act, the customer can have a 7-day trial period.
  • Outside Taiwan:  We do not accept any returns unless the product has a defect or is damaged. Please contact us through “order message”, we will get back to you as soon as possible.


▲Refund
  • Payment by credit card:  The refund will occur after 5 working days when the return process is completed. (Posting date may vary according to the issuing bank)
  • Payment by ATM:  The refund will occur after 7 working days by bank wire when the return process is completed. 


▲Exchange
  • We don’t accept change of mind returns/ refunds, include but not limited to size and color.
  • If the product receiving has a defect, please contact us for processing the defect appraisal for exchange. We can offer an exchange once in order to maintain our service quality.